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How can I configure Instant Messaging SRV records on Exchange 2000?

The problem

When you configure IM on your network (See Configure Instant Messaging) you must configure user accounts and IM clients. Those users must log on to the IM service by using their usernames and domain names, but not as a regular e-mail address but in a different way:

If the username is danielp and your domain name is dpetri.net, usually, the user's e-mail address will be danielp@dpetri.net.

However, although while logging to the IM client it asks for your e-mail address, usually this will not work for the user, and instead he will have to use the following format:

If the username is danielp and your domain name is dpetri.net, and the Instant Messaging server's FQDN (Fully Qualified Domain Name) is server4.dpetri.net (this server is called the IM Router), then the user's logon name to the IM service will be danielp@server4.dpetri.net, quite different than the user's regular e-mail.

If you want to use the user's e-mail as the logon name you'll have to configure an SRV record in the DNS to allow all the IM clients to find their IM Routers.

Note: To enable Win98 and NT clients to logon by using this scheme you'll have to install the DS Client software on them - Active Directory Client (dsclient) for Win98/NT.

 


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